Maringo
Information Services in Midrand

As a result of the merger, a change in strategy and focus has seen us move from a holding company for a number of disparate brands to a powerful consolidated master brand enterprise across the three verticals that we now focus on.
is increasingly integrated with two previously separate areas.
Today we are in the midst of a new evolution, where Information Communication Technology.

Linked to this is the challenge of ensuring agent efficiency. This is not simply about making sure interactions are handled quickly, but effectively as well. It is likewise essential to ensure the successful delivery of multi-channel customer interaction. Consumers today have numerous means of interacting with a business, from traditional telephony to social media, emails and web forms and even instant messaging. It is vital to be able to cater to this, allowing customers to communicate with your organisation via the channel of their preference. For an effective multi-channel solution, these channels need to be integrated into a single platform to ensure the same processes are followed and a holistic view of the customer can be obtained. Our Smart Solutions can help organisations meet these challenges, providing the customer with a consistent experience across multiple channels for swift and efficient problem resolution. Furthermore, customer satisfaction can also be significantly improved. This in turn drives increased customer loyalty and brand awareness, two factors that are inextricably linked with improved business profitability. Automated Outbound Solutions Preview, progressive and predictive diallers Campaign setup, management and tuning Right time to call analytics Call back management Automated outbound multimedia messaging. Allowing them to deliver consistent, personalised customer service by: Better utilising agents to match the needs of your customers. Reduce costs while increasing efficiency and effectiveness by: Providing flexible quality management tools. Enhance the business value of every customer interaction by: Enabling differentiated service consistency. Supporting your ability to provide service based upon service level agreements. Evolving network infrastructure to support new business models. Driving competitive differentiation with better and faster decisions. Improving business continuity while reducing costs and operational risk. Implementing strategies and processes to optimise the customer experience. We help customers to reduce costs, deliver a superior and consistent customer service, achieve process and application integration for better efficiencies, and deliver an integrated single view of the customer regardless of communication channels used. Allowing them to deliver consistent, personalised customer service through: Recording of customer interactions for compliance reasons. Allowing supervisors to easily score calls for quality and use the results to automatically schedule training for areas an agent is required to improve on. Reduce costs while increasing efficiency and effectiveness by: Providing optimised work schedules taking multiple complex factors into account. Providing real-time dashboards showing trends and operational information to all levels of the organisation. We help customers to reduce costs, deliver a superior and consistent customer experience, achieve scalability and flexibility to cater for growth, and deliver an integrated single view of the customer regardless of communication channels used.