Ispa
Domain Registration in Midrand

Formed in 1996, ICASA, the Department of Communications, facilitating exchange between the different independent Internet service providers, ISPA has historically served as an active industry body, operators and other service providers in South Africa.

It was founded in 1996 as a voluntary association and incorporated in ISPA has a Board of Directors who are elected by the members of ISPA for a three-year term. Each voting member of ISPA has an equal vote, and any member providing Internet access services in South Africa qualifies as a voting member. Monthly video briefings are offered to ISPA members on industry developments and regulatory news. ISPA also publishes advisories on key issues, with the goal of delivering short, easy to read advice on what ISPs need to do to comply with each set of legislation or regulations. ISPA’s regulatory advisor is also available to provide support and advice to members. Over the years, ISPA has developed good working relationships with governmental bodies, including ICASA, the Film and Publications Board, and SAPS and other industry associations, including WAPA, SABRIC and the SA Wi-fi Forum. ISPA handles numerous consumer complaints each year. The complaints process provides a useful safety value for customers who have perhaps not reached the right person within an ISP to resolve their complaint. ISPA’s process ensures that the complaint is escalated to the correct person, and this often facilitates amicable resolution of the complaint and allows the ISP to retain a customer who may otherwise have been lost. In cases where informal resolution is not achieved, an independent adjudicator review process is supported. Members of the public buying services from ISPA members know that they are being presented with honest and accurate information about those services, and have a recourse if they are not. ISPA receives many complaints from consumers against non-members of ISPA. In accordance with our recognition as an IRB, ISPA operates a take-down notice process on behalf of its members. ISPA founded South Africa’s first Internet exchange in Johannesburg in 1996, and it has operated continuously (with no unplanned downtime!) Now run under the auspices of INX-ZA, there are now exchange points spanning multiple locations in three cities. Since 2000, ISPA has actively supported ICT in education. The SuperTeacher project provided ICT literacy and usage training to thousands of rural teachers. ISPA members have provided considerable financial support for this program. Together with its partners, ISPA continues to mentor and support teacher training, and recognises some of the outstanding achievements at each year’s SuperTeacher awards ceremony. Requests for access to records must be made to our Information Officer at the address, fax number or electronic mail address provided for below. The requester should also indicate which form of access is required and indicate if he or she wishes to be informed in any other manner and state the necessary particulars to be so informed. The requester must identify the right that he or she is seeking to exercise or protect and provide an explanation of why the requested record is required for the exercise or protection of that right. If a request is made on behalf of a person, the requester must then submit proof of the capacity in which the requester is making the request to the satisfaction of the Information Officer of the ISPA. Kindly note that all requests to the ISPA will be evaluated and considered in accordance with the Act. The ISPA maintains records on the following categories and subject matters. All requests for access will be evaluated on a case by case basis in accordance with the provisions of the Act. Personnel refers to any person who works for or provides services to or on behalf of the ISPA and receives or is entitled to receive any remuneration and any other person who assists in carrying out or conducting the business of the ISPA.